Shipping Policy
How Much Is Shipping?
Orders from our website are shipped for free. There is no additional fee added to the cost per item to ship.
When will I get my order?
All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly.
Most of our items are shipped and delivered within 3-7 business days.
Some items will take 2 - 4 weeks. These items are notated in the description with Please allow 2 - 4 weeks for delivery. If this notation is not in the description for an item you are interested in then delivery can be expected within 7 business days.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
If by chance your item has not arrived within 20 business days please contact us at envisions.by.e@gmail.com so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the designated timeframe.
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. You can follow our product manufacturing times and
add an additional time for shipping on top of them :
Where will my order ship from?
We work with on-demand order fulfillment companies with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our controland is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at envisions.by.e@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
If you have any further questions, please don't hesitate to contact us at envisions.by.e@gmail.com